|
Sagar is not only known for the quality and taste of
its food, One of the major reasons for our clients continued
years long loyalty is Our Service.
At Sagar, we understand our customers in a much better
way. Special care is taken to provide various services
to our clients. The fact that our CMD, Mr Jayaraman
Banan, himself stands at the gate of our defence colony
outlet to greet the customers, reflects the importance
we give to Service in our organisation.
To ensure that our customers get the best value for
their money, we follow various systems within our organisation
:
| 1. |
Recruitement and Training
The people recruited as service personel are given
special onsite trainings and inductions. Courteousness,
politeness and simplicity are very important virtues
which we look for while recruitting people in our
service department. |
| 2. |
Two Tier System
We have developed a unique two tier system of Service.
There are three or four Supervispors managers on
each floor who interact with the customer and take
orders. They are generally well mannered, cultured
and pleasing personalities. Once the order has been
Placed they interact with a team assigned to them
to serve the order. So the second team serves the
order under the supervision of the Supervisor. This
unique system ensures smooth interaction with client
without any miscommunications and is highly appreciated
by our clients. |
| 3. |
Hygiene
The entire outlet is properly washed everyday to
ensure proper hygeine. Proper care is taken to ensure
that all service personel look fresh, warm and clean.
|
| 4. |
Customer -the king
At Sagar, we believe that customer is the king and
should be given the best deal. Our top management
interacts with our clients on daily basis to take
their feedback and accordingly suggestive follow
up action to taken. |
| 5. |
Routine Checkups
To maintain and ensure proper service to our clients
is one of the major job profiles of the branch manager
at each Sagar outlet. In addition to this, Our top
management pays regular visits to various branches
to ensure the quality of the food and the service
being provided to our customers. |
|
Quick
Access 
